Refund policy
Return & Exchange Policy
Refunds
Refund requests must be submitted within 24 hours of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. Once approved, refunds are processed back to your original payment method (CliQ) within [X business days].
Exchanges
Exchanges must be requested within 3 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. Exchanges are subject to stock availability — if your desired size/color is unavailable, we'll offer a store credit or refund instead (per the refund window above).
How to Request a Return or Exchange
- Message us on Instagram or WhatsApp within the applicable window, including your order number and reason for return/exchange.
- We'll confirm eligibility and share instructions for returning the item.
- Once we receive and inspect the item, we'll process your refund or exchange.
Non-Returnable Items
- Sale/Archive Sale items
- Items marked as final sale
- Custom or made-to-order pieces
- Items without original tags or packaging
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 24 hours of delivery with photos — we'll cover the cost of return shipping and prioritize a replacement or refund.
Shipping Costs
Return shipping costs are the customer's responsibility unless the item is damaged or incorrect. Original shipping fees are non-refundable.